Articles on: General Support

Webcam Troubleshooting

The ability to record videos is a crucial part of Big Interview's mock interview feature. You will want to make sure that your camera is working and connected to Big Interview long before your assignments are due. Here are some steps to try if your webcam isn't working with the Big Interview Site. 

Restart your computer (don't skip this step. 70% of computer issues can be solved by turning your computer on and off.)
Clear your cache and cookies.
Make sure you are using an updated and compatible browser. We are not compatible with Internet Explorer.
Make sure your computer has allowed pop-ups and that you select "allow" on the webcam permission pop-up. After you allow pop-ups, be sure to refresh your browser.
Try using an incognito window.
If Chrome isn't working try using Firefox or our Mobile App.
Reach out to our Support Team (

Updated on: 30/03/2021

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