> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.biginterviewmedical.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My Account

## **Navigating Your Account Settings**
The My Account page allows you to manage your profile information, security settings, profile image, and other account options. The sections and settings available may vary depending on whether you have a paid individual account or access Big Interview through an organization.

> **Note for SSO Users:** If you access this platform via Single Sign-On (SSO) through your organization, certain fields—such as your name, email address, and password—may be managed by your institution and locked within this interface.

### Profile
In this section, you can manage your core profile and account information.
* **First Name:** Update your first name.
* **Last Name:** Update your last name.
* **Email:** View or update your email address.
* **Time Zone:** Set your preferred time zone.
* **Password:** Update your password. If you access Big Interview through Single Sign-On (SSO), your password may be managed by your organization instead.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/f/0/1bf03105d0488000/screenshot-2026-07-27-at-81606_wzv7sz.png)



### About You

The **About You** section is available for **paid individual accounts** and allows you to provide additional information about yourself, including:
* **Experience Level**
* **Current Profession**
* **Gender**
* **General Address Details**
**Note:** Organization users may not see the About You section on their My Account page. The sections and settings available may vary depending on your account type.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/f/0/1bf03105d0488000/screenshot-2026-07-27-at-81906_tyygpz.png)

### Eye Tracking and Calibration
If available on your account, you may see an **Enable Eye Tracking and Calibration** option on the My Account page.
Select the checkbox to enable eye tracking and complete the required calibration.
### **Billing (Consumer Accounts Only)**

This section is available for individual subscribers to manage their financial preferences.
* **Subscription Management:** You can view your current plan and billing history.
* **Cancellation:** You may cancel your subscription at any time. This is a fully automated process that takes effect immediately.
* **Guidance:** We recommend reviewing our *"How to Cancel Your Account"* article to ensure the process is completed correctly. If you encounter any issues, please contact our support team for assistance.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/f/0/1bf03105d0488000/image2_1m0lcr.png)


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